Every Hill Furnishings piece is handmade to order in our workshop in the Noosa Hinterland, Queensland, and we deliver Australia-wide with our trusted courier partners, Allied Express, FedEx and Aramex.
What happens after you order
- Your order is confirmed. You'll receive an order confirmation email from us straight away.
- We make your piece. Your order heads into our workshop, where it's carefully made by hand (see turnaround times below).
- We pack it and book the courier. Once it's finished, we pack it with care and book it in. Our courier collects from the workshop every weekday.
- You'll get tracking. We'll email you your tracking number as soon as it's on its way, and you'll usually also get email and text updates from the courier, including a text on delivery day.
- Delivery day. On delivery day, the courier will usually text you when your parcel is on its way to you.
Turnaround times (until dispatch)
- Express bedheads: next working day
- Fabric by the metre: 1–2 working days
- Standard items (listed fabrics and sizes): within 10 working days
- Custom items (fabric upgrades, unlisted fabrics or sizes, other custom work): within 15 working days
Delivery times
Here's how long deliveries typically take once your order is picked up (in business days):
- Brisbane and South East Queensland: 1–3
- Sydney: 3–5
- Melbourne: 3–5
- Adelaide: 4–6
- Regional NSW and Victoria: 4–7
- Perth: 6–8
- Tasmania and other regional areas: around 5–10
These are a helpful guide rather than a guarantee, as couriers can occasionally be held up by things outside our control. If you're ever unsure where your order is, just reach out and we'll happily check for you.
On delivery day
- Deliveries usually arrive before 6pm. The courier isn't able to give an exact time window, so your tracking and delivery-day text are the best way to know it's on its way.
- If you'd like the driver to call before they arrive, just ask in the order notes at checkout. Your phone number is already on your order. We'll always pass it on, though the courier can't promise it every time.
If you're not home
- To make things easy, we ask the courier to leave your parcel in a safe place if no one's home (Authority to Leave). If you'd prefer it isn't left, simply write "no ATL" or "signature required" in your order notes at checkout.
- If there's nowhere safe to leave it, the courier will take it back to their local depot or a nearby collection point so it can be redelivered or collected. A redelivery fee may apply.
- Going away, or need to change your delivery instructions after ordering? Let us know as soon as you can and we'll sort it out with the courier.
Helpful delivery notes
Add any gate codes or access details (like a loading dock or lift) in the order notes at checkout. Please keep it short. We print these on the delivery label, and the courier already has your phone number from your order.
Large boxes
Our bigger bedheads travel in large, sturdy flat boxes, up to about 220 × 127 × 13cm and around 19–32kg. We recommend having two people on hand to carry them inside.
More than one box
Valances are packed in their own package and travel together with your bedhead, so you may receive more than one package. For Pillowy bedheads, we tuck the valance safely inside the bedhead box.
Local pickup (Noosa Hinterland)
You're very welcome to collect from our workshop and save on shipping. Just choose Local Pickup at checkout. We'll email you the date your order will be ready and ask you to choose a 2-day pickup window that suits you, on or after that date. We finish your pieces just before you collect, so they stay in perfect condition.
If something arrives damaged
We take great care packing every order, but if anything arrives damaged in transit, we're here to help. Please contact us within 48 hours of delivery with your order number and a few photos of the box and the item, and keep the packaging. We'll take it from there. For any manufacturing faults not caused in transit, please see our Refund Policy.
Questions?
We're always happy to help. Email us at hill.furnishings@gmail.com or call 0421 870 066, and have your order number handy.